Help Center

Everything you need to know about using VersQ

Getting Started

New to our platform? Start here for a quick setup guide.

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Contact Support

Can't find what you're looking for? Get in touch with our team.

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API Documentation

Integrate our translation service into your applications.

View API Docs

Getting Started

1. Create Your Account

• Sign up with your email address

• Verify your email to activate your account

• Choose a subscription plan (or start with the free tier)

• Access your dashboard to begin translating

2. Upload Your Document

• Navigate to the "Upload" page in your dashboard

• Drag and drop your file or click to browse

• Select source and target languages

• Choose your preferred AI model (based on your plan)

3. Start Translation

• Review your settings and click "Start Translation"

• Monitor progress in real-time

• Receive notifications when complete

• Processing time varies by document size and complexity

4. Download Results

• Download your translated document

• Original formatting and structure preserved

• View translation history in your dashboard

• Access translations for 30 days after completion

Frequently Asked Questions

What file formats do you support?

We support a wide range of document formats to meet all your translation needs:

PDFDOCXXLSXPPTXTXTHTMLRTFODTCSVJSONXMLSRTVTTEPUB

Our system maintains formatting and structure across all supported formats.

Which languages are supported?

We support translation between 25+ languages with professional accuracy:

EnglishSpanishFrenchGermanItalianPortugueseRussianChineseJapaneseKoreanArabicHindiTurkishDutchSwedishNorwegianDanishFinnishPolishPersian/FarsiHebrewThaiVietnameseIndonesian
How long does translation take?

Translation time depends on several factors:

  • Small documents (1-10 pages): 1-5 minutes
  • Medium documents (10-50 pages): 5-20 minutes
  • Large documents (50-200+ pages): 15-60 minutes
  • Priority processing: Enterprise subscribers get highest priority

Complex documents with images, tables, or special formatting may take longer.

How accurate are the translations?

Our AI-powered translations achieve professional-grade accuracy through:

  • • Multi-engine AI: We use advanced models like GPT-4, Claude, and specialized translation models
  • • Context preservation: Documents are split into semantic sections automatically to maintain context across long files
  • • Format awareness: Translation considers document structure and formatting
  • • Quality tiers: Choose from Budget, Standard, Professional, or Premium models based on your needs

For critical business, legal, or medical documents, we recommend human review of all translations.

Is my data secure?

Yes, we take data security very seriously:

  • • Automatic deletion: All documents deleted within 24 hours
  • • Encryption: AES-256 encryption at rest, TLS 1.3 in transit
  • • No retention: AI providers don't store your data
  • • GDPR compliant: Full compliance with privacy regulations

Learn more about our security practices on our Security page.

What are effective words and how are they calculated?

"Effective words" represent the actual consumption based on the AI model used:

  • • Budget models (1x): GPT-3.5, Llama 3.1 8B - 1 word = 1 effective word
  • • Standard models (3x): GPT-4o mini, Claude 3.5 Haiku - 1 word = 3 effective words
  • • Professional models (6x): GPT-4o, Claude 3.5 Sonnet - 1 word = 6 effective words
  • • Premium models (10x): GPT-4, Claude 3.5 Opus - 1 word = 10 effective words

This pricing reflects the different computational costs and capabilities of various AI models.

Can I cancel my subscription anytime?

Yes, you have full control over your subscription:

  • • Easy cancellation: Cancel anytime through your account settings
  • • No early termination fees: No penalties for canceling early
  • • Service continues: Access until end of current billing period
  • • Data retention: Download your translations before cancellation

Note: All payments are final and non-refundable as stated in our Terms of Service.

Do you offer API access?

Yes, API access is available for Professional and Enterprise plans:

  • • RESTful API: Easy integration with your applications
  • • Webhooks: Real-time notifications for translation completion
  • • SDKs: Client libraries for popular programming languages
  • • Documentation: Comprehensive API documentation and examples

Contact us for API documentation and integration support.

Troubleshooting

Upload Issues

File won't upload

  • • Check file size (max varies by plan)
  • • Ensure file format is supported
  • • Try a different browser
  • • Check your internet connection

Upload stuck or slow

  • • Large files may take longer
  • • Refresh page and try again
  • • Clear browser cache
  • • Try uploading at off-peak hours
Translation Issues

Translation taking too long

  • • Large documents need more time
  • • Check queue status in dashboard
  • • Higher-tier plans get priority
  • • Contact support if stuck > 2 hours

Translation failed

  • • Document may be corrupted
  • • Try a different AI model
  • • Check if file format is valid
  • • Contact support with error details
Account & Billing

Usage limit exceeded

  • • Upgrade to higher plan
  • • Wait for monthly reset
  • • Check usage in dashboard
  • • Consider effective word calculation

Payment issues

  • • Update payment method in Stripe
  • • Check card validity and limits
  • • Contact your bank if declined
  • • Email support for billing help
Quality Concerns

Translation quality poor

  • • Try a higher-tier AI model
  • • Ensure correct source language
  • • Check original document quality
  • • Some technical content needs review

Formatting lost

  • • Check original file isn't corrupted
  • • Some complex formatting may change
  • • Try different file format
  • • Report persistent issues to support

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help with any questions or issues you might have.

Contact SupportEmail Us Directly

Typical response time: 24-48 hours

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